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Drive Value Through the Customer Experience with Oracle CX

Unify your customer experiences by aligning processes, data, and analytics across your organization, from marketing and sales to commerce and service.

Zas Oracle Fusion Cloud CX consultants understand how your customer data drives decision-making and business strategy, and we show you how to get the most value from your implementation.

We help you:

  • Integrate Oracle Fusion Cloud CX with your current tech stack
  • Streamline and automate customer touchpoints for optimal experiences
  • Align processes with total business strategy
  • Manage customer support across multiple channels
  • Create customized, timely analytics that drive decision-making
  • Improve customer retention and engagement experiences

Our Experience with Oracle Fusion Cloud CX

Zas Oracle Fusion Cloud CX consultants have decades of experience leading Oracle implementations and migrations.

 

Our Oracle Fusion Cloud CX Consultants

Our team members understand how your Oracle applications fit within the broader context of your business strategy. Leveraging our deep knowledge of Oracle and our business transformation expertise, we show you how to boost value and optimize your operational performance.

 

The Zas Difference

Built on a foundation of integrity, honesty, and quality, we bring both depth and experience to solve your most pressing business and technology challenges.

Our holistic approach allows us to understand your business and identify customized solutions based on your needs. Through business process improvement and change management strategy we ensure that your business runs more smoothly and the people-side of your technology adoption is successful.

Delivering Real Results for Our Clients

Technology: Global software and hardware company with systems in use across 180 countries

Challenge: Single Oracle solution roll-out worldwide in over 70 countries, replacing over 50 legacy systems that had been in prior use by company acquisitions.

Solution: Zas was brought in to replace a previous provider to recast and relaunch the program. We supported the global migration of customer data and service contracts to Oracle from over 50 legacy ERP systems.

Results: We identified and resolved challenges associated with merging disparate business processes and systems into one global system. The deep knowledge and expertise of Zas Oracle consultants delivered a lower risk, more cost-effective implementation approach that carried the company through the global implementation as well as a subsequent acquisition.

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Manufacturing & Distribution

Is your Business Set Up for Oracle Cloud Transformation Success?

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Based on our years of Oracle Cloud experience, we’ve developed this detailed guide that explores the 5 key questions you need to answer before beginning your transformation to Oracle Cloud.

Free: Easily access the download by filling out the form.

Fast: 5-minute read packed with valuable information.

Practical: Thoughtful insights that can be applied to your situation.

Insightful: Knowledge pulled from a multitude of past successful projects.

Integrated Customer Data and Support Tools for Powerful Results

Today’s customers expect intuitive, responsive experiences at every interaction. Oracle Fusion Cloud CX delivers those experiences while also giving your customer support team the data and tools they need to manage accounts, build stronger customer relationships, and gather valuable insights.

Zas Oracle CX consultants partner with you through your implementation to boost value and optimize your investment.

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Benefits of Oracle Fusion Cloud CX include:

  • Real-time visibility of customer data
  • Single data source for customer information across sales, marketing, and service
  • Enhanced analytics to support better decision-making
  • Reduced errors and improved efficiency
  • Simplified integrations across your total technology environment
  • Personalized, data-driven customer service interactions
  • Responsive marketing and sales strategies

Our Oracle Fusion Cloud CX Approach

We start with a big-picture business assessment that zeroes in on your unique needs and opportunities. Looking at both short-term and long-term strategic interests, we help you design the best environment to achieve your business goals.

Here’s how we do it:

  • Assessments and Roadmaps – Gain a holistic view of your current business environment, align business needs and goals, and recommend a path forward.
  • Implementation Planning – Develop a project plan that includes business case development and ROI, benefit identification and realization, OCM planning, and stakeholder buy-in.
  • Implementation Execution – Execute the project plan, including business process gap resolution, module configuration, data transformation and integration, OCM execution, and rollouts.
  • Managed Technology Services and Support – Provide ongoing support for upgrades and patches, training, applications support, and managed technology services as needed.

Refresh your Oracle ERP with this Strategic Roadmap

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In this detailed Guide, we will share with you valuable information to help you on your strategic roadmap to refreshing your Oracle ERP.

Free: Easily access the download by filling out the form.

Fast: 5-minute read packed with valuable information.

Practical: Tips and tricks that can be easily applied to any situation.

Insightful: Knowledge pulled from hundreds of past implementations.